Archive for Wednesday, March 12, 2008

Postal service trust

March 12, 2008

To the Editor:

For the third year in a row, Americans have rated the Postal Service as the number one government agency they trust to protect their privacy.

Overall the Postal Service earned a rating of 83 percent in the 2007 Privacy Trust Study of the United States Government, conducted by Ponemon Institute LLC. The average trust score among the 60 agencies surveyed was 47 percent.

The Privacy Trust Study found that Americans remain concerned over a "loss of civil liberties and privacy rights," "surveillance into personal life," and "monitoring e-mail and Web activities." While many federal agencies saw their ratings drop, the Postal Service was one of the few to increase both its customer satisfaction and trust scores.

All of us at the Post Office thank you for your confidence. We appreciate your business and your trust, and look forward to serving your mailing needs.

Sue Nelson


Bonner Springs


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